New education method or tool
Open Access

Impact of using infographics as a novel Just-in-Time-Teaching (JiTT) tool to develop Residents as Teachers

David Orner[1], Alice Fornari[2], Sarah Marks[3], Timothy Kreider[3]

Institution: 1. Department of Radiation Medicine, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, 2. Department of Science Education, Occupational Medicine, and Family Medicine, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, 3. Department of Psychiatry, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell
Corresponding Author: Dr Alice Fornari ([email protected])
Categories: Educational Strategies, Students/Trainees, Teaching and Learning
Published Date: 23/12/2020


Introduction: Resident as Teacher (RaT) curriculum continues to be recognized as a critical component of residents’ education. However, in busy clinical workplaces, there are time constraints limiting formal training for RaT. This study aimed to assess the engagement and acceptability of Just-in-Time-Teaching (JiTT) infographics, a novel RaT tool that provides digestible evidence-based knowledge & skills at the time & place where teaching happens.  


Methods: The study focused on residents and faculty between July – September 2019, across 12 residency programs in six specialties. JiTT infographics were distributed weekly for six weeks. Engagement of residents was measured by open rates of infographics. Acceptability was evaluated using mixed-methods analysis of a questionnaire at the conclusion of the study, and a focus group with appointed resident and faculty champions. Descriptive statistical analyses were applied to ascertain preliminary results.   


Results: Overall, 76.2% (198/260) of residents opened infographics, with an average engagement rate of 64.9% Analysis of acceptability evaluations revealed infographics to be effective and had a positive impact on teaching style.  


Discussion and Conclusion: JiTT infographics function as an educational approach to support teaching strategies in the busy clinical setting. It can be adapted across diverse programs and integrated into a teaching toolbox for residents and faculty.


Keywords: Just in Time Teaching; Resident as Teachers; Infographic


Resident physicians play an instrumental role to teach clinical skills to junior residents and medical students (Bree et al., 2014; Hill et al., 2012). Several studies have found that residents spend at least 25% of their time teaching, and one-third of medical students’ clinical skills and knowledge is attributable to their guidance (Bing-You and Sproul, 1992; Seely et al., 1999; Montacute et al., 2016). To improve resident teaching skills, Canadian and United States accreditation bodies require that residents be formally trained to teach students (ACGME, 2020; Frank, Snell and Sherbino, 2015). Increasingly, specialties have adapted Resident as Teacher (RaT) initiatives into their residency programs (Al Alchkar et al., 2017); (McKeon et al., 2019; Alaska et al., 2019; Ravichandran et al., 2019) by incorporating a variety of curricula and teaching methodologies (Habermehl, Habermehl and Kim, 2018; Tan et al., 2017; Watkins et al., 2017; Arya et al., 2018; Ricciotti et al., 2017). However, due to increased clinical responsibilities and time constraints, it is a challenge for programs to allocate enough time to enhance their skills (Ravichandran et al., 2019; Habermehl, Habermehl and Kim, 2018; Lacasse and Ratnapalan, 2009). 


Recently, information graphics, or infographics, have become an increasingly popular format for communication in both teaching and learning due to their ability to capture attention, engage and make complex concepts and/or knowledge easily and quickly understandable (Ozdamli and Ozdal, 2018; Ray Chaudhury, 2019). Well-designed infographics can be understood faster than text alone and are twice as likely to be retained (Scott et al., 2016). Healthcare professionals have begun to embrace images and graphics along with mobile technology (Thoma et al., 2018) to communicate. To our knowledge, there is a dearth in published data (Thoma et al., 2018; Chin et al., 2019) on using infographics to train residents on how to teach. 


The objective of this study was to investigate the engagement and acceptability of Just-in-Time-Teaching (JiTT) infographics, a novel approach adaptable to diverse RaT programs that deliver evidence-based clinically relevant teaching tips. The Kirkpatrick’s (Frye and Hemmer, 2012) model of evaluation was considered to assess the engagement and acceptability of this approach. We hypothesized that JiTT infographics would promote a culture of effective teaching via self-directed learning and provide a faculty development framework for residents and faculty across specialties.


This study took place during six-week rotations from July to September 2019 across 12 residency programs in six clinical specialties (Internal Medicine (IM), Neurology, Obstetrics/Gynecology (OB/GYN), Surgery, Psychiatry, and Pediatrics). There were 260 residents and 237 faculty from five tertiary-care hospitals within a large suburban health system. Faculty inclusion was based on feedback received from a prior pilot study among residents with a goal for faculty to help reinforce engagement with JiTT content among residents. 


Description of JiTT Infographics 

JiTT infographics [] were implemented as a pedagogical approach to provide teaching tips when residents need them to engage with students. Infographics included both general clinical teaching principles (e.g., bedside teaching, learning huddle, and 5-microskills) (Supplementary File 1) and specialty-specific (e.g., how to conduct an abdominal exam, evaluate for rupture of membranes/amniotic fluid, and review neurologic imaging) (Supplementary File 2).


Prior to dissemination, program directors of participating residencies were recruited and asked to appoint a core faculty and resident champion to support the new initiative. The responsibilities of each champion were to provide insight regarding the logistics of delivery, identify modality for distribution based on the programs’ communication culture, and prepare specialty-specific teaching content. With the assistance of centralized faculty development administrators’ infographics were created using Canva (Canva, Ltd, Australia), a graphic design platform. 


Outcomes measured 

Resident engagement was quantified through OpenMoves (an email marketing platform) by analyzing the rate of opened emails /total residents in each program. Subsequently, the acceptability of the study was analyzed using mixed-method analysis consisting of (1) a semi-structured focus group conducted with 36 resident and faculty champions to discuss end-user feedback, and (2) electronic resident and faculty surveys (Supplemental File 3), which were adapted from a previously published survey (Watkins et al., 2017); to collect data to support program evaluation at Kirkpatrick level 1 (satisfaction) and 2 (learning). 


Statistical Analysis

To ensure adequate data was collected we clustered data by clinical specialty. Quantitative data were analyzed using Prism 8 (GraphPad Software San Diego, CA). Differences between weekly engagement rates were analyzed using Chi-Square with Yates correction. p < 0.05 was considered statistically significant. 


Descriptive analyses (count, mean, standard deviation (SD), and percentage as appropriate) were used to assess acceptability metrics and outcomes. Qualitative survey questions and narrative text from the focus group were reviewed and coded independently by two members of the research team (KS and DO) using conventional content analysis (Hsieh and Shannon, 2005). This research study was deemed exempt by the Northwell Health Institutional Review Board (IRB) as a supplementary educational tool. 


Engagement Results

Over the 6-week period, 198 out of 260 (76.2%) residents opened weekly emails with an average engagement rate of 65.7%. The average specialty engagement rates were highest among pediatrics (71.4%) compared with neurology (67.8%), psychiatry (64.5%), IM (62.7%), surgery (62.2%) and OB/GYN (60.8%). 


Further analysis showed that while there was an 8.5% decline in weekly average engagement rate for all residency programs from 68.5% (178/260) in week 1 to 60.0% (156/260) in week 6; it was not statistically different (p = 0.054).


Acceptability Results 

A total of 44 (22.2%) residents and 60 (25.3%) faculty that opened JiTT completed the survey. Table 1 shows the results about the acceptability of JiTT infographics for residents.


Table 1: Self-Reported Resident Survey Results (N= 44)


 Residents who responded "highly effective" or "moderately effective" a   No. (%)

 Mean [SD]

Rate the JiTT infographics tip sheets day of delivery

 29 (65.9)

 3.23 [0.94]

Rate the JiTT infographics tip sheets time of delivery

 29 (65.9)

 3.20 [0.95]

How effective were the (general) JiTT infographic tip sheets in…


Teaching with Limited Time

 30 (68.2)

 3.09 [0.80]

Setting Goals & Expectations

 30 (68.2)

 3.08 [0.86]

Directed Observation Through Teaching

 27 (61.4)

 3.10 [0.82]

Using Questioning as an Effective Tool for Teaching

 31 (70.5)

 3.05 [0.88]

Bedside Teaching 

 29 (65.9)

 3.08 [0.94]

SFED Model of Feedback

 20 (45.5)

 3.28 [0.88]

How effective were your JiTT infographic tip sheets specific to your clinical specialty?

 32 (72.7)

 3.05 [0.85]

Abbreviations: JiTT, Just in Time Teaching; SFED, Self-Assessment Feedback/Facts Encouragement Direction 

Residents rated each of these items using a 4-point Likert scale (1 = not effective, 2 = slightly effective, 3 = moderately effective, 4 = highly effective)


As shown, 20 (45.5%) responded the role of resident as teach teacher “is one of my primary responsibilities”, 42 (90.9%) felt that opening the infographics prompted them “to think about teaching”, 33 (75.0%) found the frequency to be just right, and 31 (70.4%) changed their teaching styles as a result.   


Furthermore, 50 (83.3%) faculty felt the JiTT infographics were a useful resource to enhance faculty teaching skills in the clinical environment, whether with students or residents. 29 (48.3%) encouraged residents to review the JiTT infographics.  


Despite these promising results, these findings were only represented the acceptability and end-user satisfaction. However, further thematic analysis of qualitative data confirmed these findings (Table 2) with faculty solidifying the value of JiTT as well as their involvement to engage residents in the program and most important role model and develop resident skills to utilize the infographic content.


Table 2: Themes about residents’ learning experience, with JiTT infographics  



Representative quote 

Overall perception of JiTT:




It gave me ideas of what to go over with the students if students were present on my rotation.


The succinctly displayed information that could be utilized to enhance the teaching/learning experience.

Good Reminders

Served as a reminder to always think about teaching


Too broad/general

Could do with more specific examples, examples of good vs bad strategies

Became repetitive

Grew repetitive and eventually did not look at them weekly


More integrative

Could be built into the curriculum in a more interactive way, weekly emails tend to get ignored


I like the overall concept. I think more specific and advance topics could be sent out. Going over the abdominal exam or how to ask questions to the students is not beneficial. I want to teach them information that they can use for their examinations or future job. I want to let them take the lead on minor procedures (e.g., NG tubes, incision and drainage, etc.) and teach them specifics (how to diagnose and treat surgical conditions [cholecystitis, peripheral vascular disease], which patients need operations, etc.).

Abbreviations: NG, nasogastric 


In the current US and Canadian graduate medical education curriculums residents have inadequate opportunity to learn how to teach due to limited time away from patient care responsibilities (Ravichandran et al., 2019); (Arya et al., 2018); (Sward, Ellis and Mercado, 2020). Kirkpatrick’s Evaluation Model guides programmatic evaluation of the impact of JiTT infographics on resident’s perception of their role as clinical teachers and faculty as role models. JiTT infographics has allowed us to positively influence resident’s perception of their teaching skills and reach Kirkpatrick level 1(satisfaction) and level 2 (learning). This study confirmed that infographics are adaptable to an array of clinical specialties and can be successfully implemented as a technology-enhanced pedagogical tool (Thoma et al., 2018); (Chin et al., 2019) providing residents with the capacity to apply teaching skills ‘just in time’ in the clinical setting. A positive outcome was faculty satisfaction with the JiTT program and their ability to role model teaching skills, which leads to a positive aura of the JiTT program in the clinical environment. This also aligned with a recommendation from residents in an earlier pilot program that faculty must receive the same content as residents. Finally, our system to launch the JiTT program included clinical specialty specific resident and faculty champions to assure the messaging about JiTT came from peers. This proved to be a very valuable starting point for this program to launch.  From the focus group and surveys we were able to ascertain several ways the JiTT infographics can improve its acceptability and usefulness which include: mini-podcast links attached to infographics making content audible and providing examples for each teaching tip; visual reminders of infographics in strategic locations, where they could be seen by faculty and residents; changes in dissemination frequency by shortening the number of distribution weeks, use of a consortium-based approach (e.g. a blend of general and specialty-specific JiTT infographics) and finally the future use of an APP to store all infographics (Supplementary File 4), which is currently in development. 


There are several limitations to our study. First, selection bias may influence the survey data -- users who opened the JiTT infographics may be more likely to complete an emailed survey. Second, our study focused on the short-term impact on residents and faculty, specifically receptiveness to a new form of clinical education using visuals and technology. Our current evaluation was unable to measure the longitudinal impact on resident teaching or medical student learning. To determine an overall causative relationship between an educational innovation and teaching and learning outcomes may be difficult due to an array of confounding variables in our diverse clinical environments and the uniqueness of each clinical program. In addition, we need to further use our resident and faculty champions to understand program culture that impacts infographic initial and consistent open rates. These initial findings are a valuable first step and further studies will refine logistics and measurement of longer-term impact of infographics to determine RaT and faculty best practices in busy clinical environments. 


In a mixed-method experiential study, we provided preliminary evidence that the creation of JiTT infographics is a viable technologically-enhanced strategy to develop and promote RaT in the clinical setting. Analysis showed the infographics were effective for 2 levels of Kirkpatrick to evaluate educational interventions. This adaptation to technology-assisted education that considers time sensitive delivery is especially important in light of the digital adeptness of residents and restricted duty hours. Most important we can say with certainty that the JiTT infographic program can be incorporated into diverse busy teaching and clinical settings. 

Take Home Messages

  • JiTT infographics provides trainees and faculty with visually accessible evidence-based teaching tips to enhance skills 'just in time' in the clinical setting. 
  • Preliminary results illustrate this approach can be an effective way to engage trainees and faculty to teach medical students and junior trainees. 
  • The 'just in time teaching tip' is adaptable across clinical specialties and can be foundational and clinically specific.

Notes On Contributors

David Orner MPH, is a research coordinator in the Department of Radiation at Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York. ORCID ID: 

Dr. Alice Fornari EdD; RDN, is the Vice President of Faculty Development at Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York. ORCID ID: 

Dr. Sarah M. Marks MD., is a Psychiatry Resident (PGY3) at Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York. ORCID ID:

Dr. Timothy R. Kreider MD., PhD, is the Clerkship Director of Psychiatry at Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York. ORCID ID: 


The authors would like to thank:

  • Melissa Affa for her contributions to the creation of the JiTT infographics
  • Kelly Spielmann for her contribution to OpenMoves analytic support and qualitative thematic analysis of resident and faculty survey results
  • Janet Corral, PhD for her origination of the JiTT conceptual framework and her willingness to share her professional expertise with colleagues to improve medical education across the continuum
  • Supplementary 1 and 2 are from the JITT Infographic Series ( Fornari licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.


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There are no conflicts of interest.
This has been published under Creative Commons "CC BY-SA 4.0" (

Ethics Statement

This research study was deemed exempt by the Northwell Health Institutional Review Board (IRB) as a supplementary educational tool.

External Funding

This article has not had any External Funding


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Haipeng Xiao - (28/02/2021)
Few would dispute that teaching ability is an important requirement for residents. This is why Resident as Teacher (Rat) curriculum is considered a significant part of the resident’s training. This paper shows us an important and interesting approach to facilitate the development of RaT, using infographics as a novel Just-in-Time-Teaching (JiTT) tool, which helps the residents to teach ‘just in time’ in the clinical encounter. The study is instructive and practical, using a mix-method analysis, with adequate information clearly describing the JiTT infographics.

Thank you very much for sharing the study of this novel approach to RaT curriculum. It is very helpful and inspiring. Although introduction in more detail to both the origin and development of Just-in-Time-Teaching may be needed to facilitate readers’ understanding, this well-written paper should be recommended to among residents, faculty, and administrators of medical education to arouse their attention to the development of RaT as well as consideration about how to improve RaT education in the residency training program in China with an acceptable RaT curriculum.
Ken Masters - (24/02/2021) Panel Member Icon
An interesting paper on using infographics as a just-in-time-teaching tool to develop residents as teachers.

The paper clearly outlines the problem to be solved, as the need to train Residents as Teachers, but the lack of time because of increased clinical duties. The proposed solution was to distribute infographics, and to measure the engagement and perceived value. The examples supplied (both in the supplementary files and the link) give a good insight into the type and scope of work covered by the infographics.

Overall, and mindful of the limitations, the paper is well-written, and describes a nice solid piece of research on a useful topic.

Some areas that could benefit from attention:
• Only the name of the software used is supplied. As there are different versions (with different costs and potentials), more details should be given.
• The work and time and human resources should be described. If the paper is to have value to those who would like to follow this example, this information is crucial.
• Which software, if any, was used to theme the qualitative data?
• The Discussion is given as a single block of text, and it would be more easily readable if this were broken into smaller paragraphs.

Thank you for a good paper. I look forward to version 2 that is strengthened by addressing these items and those raised by the other reviewers.
Possible Conflict of Interest:

For transparency, I am an Associate Editor of MedEdPublish.

Alexandra Webb - (10/01/2021) Panel Member Icon
Thank you for sharing your initiative to promote the development of education skills of residents. It was interesting to learn about the practicalities of developing and implementing the infographics and the responses of users. Please see a few suggestions for the paper below.
1. It would be helpful to the reader to clarify the specific issue – is there insufficient time for formal instruction or teaching experience/practice or something else? – to define the gap that the infographics were designed to fill.
……… it is a challenge for programs to allocate enough time to enhance their skills (Ravichandran et al., 2019; Habermehl, Habermehl and Kim, 2018; Lacasse and Ratnapalan, 2009).
2. Provide some more evidence and supporting citations here e.g. Mayers’ Principles of Multimedia Learning
Well-designed infographics can be understood faster than text alone and are twice as likely to be retained (Scott et al., 2016).
3. Clarify details about the infographic creation e.g. Who developed the infographics –the residents or faculty or both? Who determined the format, content, design etc.? Who provided an overview/review to check content, ensure consistency, quality control?
4. Consider rewording the following:
a. Difficult sentence to read: Despite these promising results, these findings were only represented the acceptability and end-user satisfaction
b. Clarify if this refers to a software application (app): and finally the future use of an APP to store all infographics
5. Incorporate a brief description of how and when residents get opportunities to receive feedback on their teaching from peers and/or faculty
Elisabeth Schlegel - (24/12/2020)
The adage "A picture is worth a thousand words" holds also true in medical education. Distilling multiple and complex ideas into an image is an art allowing the viewer – here a teaching resident - to quickly comprehend and internalize an educational concept. The authors present the research on the effectiveness of their masterfully crafted infographics termed “JiTTs”, teaching tip sheets, which have been prepared for busy residents to convey a just-in-time -teaching point.
This paper provides valuable introspection into using infographics as RaT components, including development, recruitment of champions for buy-in, dissemination, and generation of feedback data. I enjoyed reading the paper and appreciate the infographics provided with the data. One idea that comes to mind, is, using the easy-to-comprehend tip sheets as prompts for rounds and other educational meetings, and generate discussion on the topic. Overall, this is a great approach to inform education under time constraints which are transferable into any field of education with the ability to use visuals.